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Case study: Coinsflow X Finchtrade

Jul 15 2024 |

TL;DR

  • FinchTrade partnership improved Coinsflow's service quality, lowered operational costs, and increased client satisfaction and transaction volumes.
  • FinchTrade supplied aggregated liquidity, reduced IT overhead, a dedicated account manager, and now handles 95-97% of Coinsflow transactions.
  • Routing 95-97% of transactions through FinchTrade concentrates processing, increasing operational dependency and counterparty exposure.
  • Assess FinchTrade's liquidity depth, pricing transparency, collateral options, and support quality before further scaling conversion volumes.

Coinsflow, a sophisticated platform operates globally to increase trading capabilities in different industries by providing classic payment and crypto business wallets to their customers. Their clients use Coinsflow's services to convert fiat invoices into cryptocurrency and back, mainly USDT. Coinsflow partnered with FinchTrade in August 2023 and now processes multi millions per month through FinchTrade.

The problem

Before partnering with FinchTrade, Coinsflow faced:

  • High IT costs for connecting to multiple crypto exchanges

  • Poor customer support quality

  • Treasury management difficulties on centralized exchanges (CEX)

  • High counterparty risk and AML compliance issues

Coinsflow aimed to finding a reliable partner to improve client service quality and provide better conversion terms for cryptocurrencies.

The Solution

What we offered:

  • Aggregated liquidity from leading trading venues

  • Better price and reduced IT cost
  • A dedicated account manager, ensuring improved customer support quality

  • Collateral options in USD, EUR, or stablecoins, allowing for better treasury management and additional passive income.

  • Transparent pricing and strict AML compliance, mitigating counterparty risk.

Results & Feedback

After the partnership Coinsflow has been able to:

  • Connect the platform to three liquidity sources and it now processes 95-97% of its transactions on Finchtrade

  • Increase transaction speed and accuracy
  • Better price transparency and enhanced customer support

“This was a process filled with care,” said Denys Klimov, the CEO of Coinsflow. He highlighted the friendly and quick onboarding, constant support, and transparent pricing.

Coinsflow plans to continue its partnership with FinchTrade, expand transaction volumes, regularly add new tokens on various blockchains, and explore new integration opportunities to enhance its services. The partnership has significantly enhanced Coinsflow's service quality, reduced costs, and increased client satisfaction. 

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Frequently asked questions

Coinsflow gained aggregated liquidity and better pricing, reduced IT costs, collateral options in USD, EUR or stablecoins, a dedicated account manager, and transparent pricing with AML compliance. These changes improved customer support, treasury management, conversion terms, and overall service quality according to the case study.

FinchTrade aggregated liquidity from leading trading venues and connected Coinsflow’s platform to three liquidity sources. It provided collateral options, a dedicated account manager, transparent pricing and AML controls. Onboarding was described as friendly and quick, with ongoing support to increase transaction speed and accuracy.

The case study highlights that FinchTrade reduced the high IT costs associated with connecting to many exchanges, offered better price execution through aggregated liquidity, improved customer support via a dedicated manager, and provided stricter AML and counterparty risk controls compared with their prior approach.

No. The case study states FinchTrade applied transparent pricing and strict AML compliance to mitigate counterparty risk, but frames this as mitigation rather than elimination. Coinsflow still manages treasury with collateral options and multiple liquidity sources as part of ongoing risk management.

Coinsflow connected to three liquidity sources and now processes 95–97% of its transactions on FinchTrade. They report faster, more accurate transactions, improved price transparency and customer support, and use collateral options to enhance treasury management and generate passive income.

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